To be Angry or sad???

To feel Angry or to Sad?

Another irony situation.... Angry... when i and my colleagues faced nasty, demanding customers who insists on having their way.... Today, we had one patient who had to come in for a few hours for a blood transfusion. The patient husband came to do admission early, so as to ease the patient's waiting time. However, again, this is another customer who wants Single and insists on a private room. GOsh.. initially he was served by one other staff, who have told him that there's no guarantee that there will be single room though patient will only come in a few hours later. Everything said was not of any use. All he wanted is Single.. single .. single... nothing but a private room... When it was assigned a 2 beded for him, he refused to accept it. By then, i had to handle him as my staff was on lunch. that really boiled me up no matter how i tell him that its totally full. Frustrated... but luckily, my staff came back and i let him handle, which is more appropriate. In the end, we had to convert a 2beded into a single... Darn man... Little did i expect, that i would be the one to serve them again when the patient is to be discharge later in the evening... Some signatures had to be taken from the patient and my billing staff told me to help him before he went off duty. Gosh... not much of a choice, I had to bring the documents up to the ward. Entering the room, when i saw the patient lying in the bed.. weak and pale... skinny as if lack of food. That moment, my heart gave in... seeing her condition, I felt sad for her.. as well as her husband.. it had to be a tough time for both going thru this kinda situation. At times thinking back, sometime i feel patients or family members are demanding, because of the situation they are in that caused them to react this way. This husband no matter how nasty he is... at least he's a good husband ... being able to stand hand in hand with her to fight against the illness... This is really what one says... having both sides of a story... For that, i respect him....